Terms of Service

Last updated 25 October 2026

These terms

These terms are an agreement between you and Upcut (“we”, “us”) about your use of Upcut, including its editor, its assistant and the AI agents you connect to it. By creating an account or using Upcut you accept them. If you use Upcut for an organisation, you accept them on its behalf and confirm that you may.

Your account

Keep your sign-in details secure. You are responsible for what happens under your account, including what the agents you connect do with the access you give them. You must be old enough to agree to these terms where you live.

Your work

You own the designs, projects and other content you create in Upcut. You give us permission to store, copy, process and display it only as far as we need to run Upcut for you and for the people you share it with, including keeping backups. We do not claim ownership of it.

Machining is your responsibility

Upcut helps you prepare programs that move cutting machines. A program can be wrong — because of a design, a setting, a tool, the machine’s configuration, or a fault in Upcut — and a wrong program can damage material, tools and machines, and injure people.

• Before you run any program, check it, and check the machine, tool, workholding and material it assumes.
• Run it only on a machine you are trained to operate, following its manufacturer’s instructions and safe working practice.
• Never leave a running machine unattended.

Upcut’s simulation and preflight checks reduce risk. They do not guarantee that a program is safe, correct or suitable for your machine, and Upcut supports only the machines and controllers it names as tested.

The assistant and connected agents

Upcut’s assistant and the AI agents you connect can make mistakes, so review what they change before you rely on it. An agent acts with the permissions you give it, and what it reads passes through the service that runs it, under that service’s own terms. We are not responsible for services we do not operate. You can turn an agent off at any time in Settings → Agents.

Acceptable use

Do not use Upcut to break the law or infringe anybody’s rights; to reach accounts, workspaces or data that are not yours; to probe, overload or disrupt the service; to get around its limits or security; or to resell access to it without our written permission.

Plans and payment

Some features need a paid plan. Paid plans are billed in advance through Stripe and renew until you cancel them, which you can do from your workspace’s billing settings; cancelling stops future renewals and takes effect at the end of your current billing period. Prices and billing frequency are shown before you subscribe, and taxes may apply.

Plans are not permanent. We may change, rename, replace or discontinue any plan, including the Free plan; move features between plans; change features or usage limits; and increase or decrease prices. A plan offered at no charge is not a promise that it will remain free or available indefinitely.

We will give you advance notice of material plan changes and price increases, including when they take effect and how to cancel, and obtain your consent where required by applicable law. We will not convert a free plan to a paid subscription without your agreement.

Changes and availability

Upcut changes often, and some features are previews. We work to keep it available but do not promise that it will be uninterrupted or free of errors. If we change these terms in a way that matters, we will tell you before the change applies.

Ending

You can stop using Upcut at any time and request account deletion by emailing support@upcut.ai. Cancel any paid subscription in your workspace’s billing settings to stop future renewals. We may suspend or end your access for a serious or repeated breach of these terms, or where the law requires it, and will tell you why unless the law prevents us.

Warranty and liability

Except where the law says otherwise, Upcut is provided as it is, without warranties of any kind, including fitness for a particular purpose. As far as the law allows, we are not liable for indirect or consequential loss, for loss of data, or for damage to machines, tools, material or other property that results from running a program or relying on a design; and our total liability for any claim is limited to what you paid us in the twelve months before it. Nothing in these terms limits liability that the law does not allow to be limited.

Law

These terms are governed by the laws of the State of California. Disputes relating to these terms are subject to the jurisdiction of courts in California, except where applicable law requires otherwise.

Getting in touch

Questions about these terms go to support@upcut.ai.